A number of reports depict that there has been a problem in the Windows 10 PCs after they are connected with the Amazon e-Readers. Let us take a look at the issue in detail.
Windows 10 users is facing an issue by the name of ‘Blue Screen of Death’ (BSOD), which indicates a major issue in the operating system. The problem can only be rectified if the computer is restarted. It is a well-known fact that Microsoft has been tackling this issue for past many years, but when it comes to Windows 10, the issue remains persistent. Kindle com support was also not able to provide a solution for this issue.
There are many reports that clearly indicate that BSOD is again making its way into the Windows 10, especially at the time when Kindle e-Reader is connected to Windows 10 PC. People have complained that when they tried to connect the Kindle devices to the Windows 10 PCs, then they have seen a message, which reads, ‘SYSTEM_THREAD_EXCEPTION_NOT_HANDLED’. This issue is coming on Kindle Fire as well, with Kindle Fire support totally unable to determine the root cause of the problem.
Many users complain that when they try to plug their Kindle devices to their PCs, their PC has crashed. When they opened Kindle magnetic cover, they found the PC to be non-functional. The problem arises after the anniversary update in the Kindle Paperwhite. It is not a hardware problem. The problem doesn’t occur when the Kindle device is plugged at the boot menu. The issue can’t be fixed after getting the support from www Kindle com support website.
Some users have also told that the problem only occurred when they tried to connect the device with its magnetic cover open. To these questions, there wasn’t a swift response from the Microsoft, but the moderator of the forum on which these complaints were registered posted the following message:
“We are well-aware of this issue that is happening with the connection of Kindle Paperwhite and Kindle Voyage with the Windows PC. The issue has risen after the Anniversary update and we are incessantly working to address this issue and also find the appropriate solution for it.” There is no need to discuss the issue with Amazon Kindle support, as they don’t know about this problem.
Amazon on the other hand has announced that it will donate Amazon e-Readers, Kindle Fire tablets and other tablets to schools, hospitals, libraries and other organisations throughout the world. The first country to receive these devices is Kenya, and then, the devices will be distributed to other African countries. These devices will come with the same Kindle help and support like other Kindle tablets, which are currently being sold in the US and Canada.