Kindle your e-reader lets you enjoy your favourite content without any hassle but sometimes you might encounter some technical glitch like frozen screen and unresponsiveness then read along to know to find best possible solution for these.

Hearing the word e-reader first thing that comes to our mind is Kindle due to its immense popularity. Kindle has become people’s favourite place when they want to read quality books, magazines and newspaper. Kindle phenomenal battery life gives it upper edge among rest of the devices. Although, Kindle is an amazing device what sometimes it might give you trouble like e-reader screen takes long time to respond or the screen freezes. If you are encountering these types of error then we are here to provide resolution for the same.

Below are the troubleshooting steps for Frozen screen:

  1. First thing you should try is pressing and holding the Power button for full 40 secs and after the screen goes blank release it. Press or slide the power button is device doesn’t start on its own.
  2. If you find your screen still unresponsive then plug your device via USB cord or power adaptor. It is recommended that Fire tablets should be charged with an Amazon power adaptor. Now let it keep charging for 30 mins and then unplug it and restart it again. Now hopefully for device should start and in case you are facing any technical glitch then refer Kindle com support to tackle this issue.

Troubleshooting Slow Screen Response:

Kindle frozen

Below we highlight several reasons due to which you might be experiencing slow or unresponsive screen on your Fire tablet and Kindle e –reader. Follow below steps to resolve this issue.

  1. Restart Issue: May be your Kindle needs restart:

Trouble shooting steps: Restarting your device meaning completely turning it off and then turning it back on.You can restart your device from the Power dialog or setting menu.

Fire tablets: Simply press and hold the power button for about 2 to 3 sec until message prompts “Do you want to shut down your Kindle?” or “Do you want to shut down your Fire?” after you see this message just tab Shut down, Power off or OK. After the device shuts down press the power button for two to three seconds and start your Fire tablet.

Kindle e-readers: Go to home, select menu and after that select settings and select menu again and then select restart. This will restart your Kindle device.

2.Previous software updates. Ensure that you have a latest software version and to know more about Kindle Fire and Kindle software updates just select your device and find the latest software update.

3.Download in progress

In case you are downloading content your device might tend to get sow due to large amount of content.

4.Device Temperature:

Don’t use your device in extremely hot or cold temperature

5.Device accessories

Sometimes device accessories can create hindrance so if you have protective case or screen remove and test your device again.

6.Screen is dirty

Always clean the device with a soft, slightly damp and lint-free cloth. Don’t use the device while hands are wet or when you have just applied lotion on your hands.

7.Multiple Fire tablet apps running:

Sometimes multiple apps running on the device can result in slow screen so quit unused apps.

8.Low Battery

In case your device battery is low then let the device charge for at least 30 mins and then restart again.

9.Reset needed

If restarting your device doesn’t work then you need to reset it.

For Fire Tablets: Swipe down from top of the screen and then tap settings or more. In case of 1st Generation Kindle Fire tap the quick setting icon which you can find in the top right corner of the screen and then tap More then Tap device or device options and tap Reset to factory Defaults in case you get stuck Kindle fire support is provided for all the Kindle Fire tables.


Kindle e-readers: Go to the Home screen and from their select Menu and then select setting. Select menu again and select Reset Device or Reset to Factory Defaults.

Kindly note by resetting your device you loose your personal information, Parental controls , Amazon account information, Wi-Fi settings and any downloaded content. So make sure to back up your content on the PC first. If you have purchased from Amazon gets automatically saved to the cloud and can be downloaded once you register your Fire tablet or Kindle e-reader to your account or for better assistance Kindle support will guide you further.